reusable and full of "wow", available on non-sale items $25+ only! individual items can be combined to get to this minimum. All other items are subject to availability.Ĭurbside pick-up is available Tuesday-Saturday from 11:30am-2pm & 3pm-6pm at 10 E. Please note that decoupage items are made to order and need at least two weeks for production. Once your order is placed, we will reach out to you to confirm and schedule a pickup time. PICK-UP ORDERSįree in-store pick-up is available for all online orders at our East Village shop. We use recycled and recyclable shipping and packing materials whenever possible. We unfortunately cannot refund shipping charges in these circumstances as UPS does not refund these charges to us. Very occasionally, UPS experiences shipping delays. Should you require a signature, UPS will attempt delivery 3 times before returning the shipment to the sender. John Derian Company is not responsible for additional shipping fees if you are not available to receive your package. If you require a signature, please note it in the ‘Special Instructions’ box when checking out. Delivery charges are not refundable for unsuccessful delivery attempts.
You are responsible for accepting your order delivery. Should this happen, it is important that you keep all of the original packaging and immediately contact We will replace your item and reship as soon as UPS has inspected your box and obtained possession of the original package, and the replacement products are available for shipment. DAMAGESĭespite our very best efforts to prevent it, items are occasionally damaged during shipping. Tax will be added to all orders shipped to New York and Massachusetts. If you are located outside of the contiguous US, please call or email our retail shop to place your order. INTERNATIONAL SHIPPINGĬlick here to view our International Stockists. Please note that there are no returns on Hugo Guinness prints, holiday merchandise such as ornaments and tree toppers, or any item marked Final Sale. Unless the return is a result of our error or damage in shipping, we do not credit original, return or exchange shipping costs. We do not offer refunds for returned items. Merchandise must be in original condition and its packaging to be accepted for return. Online orders may be returned for store credit or exchange within 10 days of receiving your items. Box address for shipping when checking out. We ship via UPS Ground only, which does not deliver to P.O. We will send an email notification with UPS tracking information once your order has shipped. There will be additional shipping charges if you decide to receive items separately. Should there be significant differences in items’ lead times, we will reach out and provide the option to ship items separately. If you would like to receive your order sooner, please email receive an expedited shipping quote. Please keep this in mind when placing your order. Hugo Guinness pieces are hand printed and framed, orders take between 4 to 6 weeks to ship and all sales are final. Orders not including decoupage typically ship within 5-10 business days. Our decoupage pieces are handmade to order. Large furniture pieces, such as cabinets, chairs, sofas, and ottomans, must be ordered via phone or email for additional shipping estimates. Eligible items will include “Additional Flat Rate Shipping” on their respective product pages. Orders that exceed the minimum charge due to weight or size will be calculated at checkout.įree shipping on most orders of $200 or more within the contiguous US this does not apply to returns or exchanges.įor larger items, additional shipping costs may be required and will be added to the total at checkout. There is a minimum shipping charge of $25.
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